支持中心

如果你在使用 Sayable 时遇到问题，请发送邮件至 my@dengmengmian.com。 请尽量附上设备型号、系统版本、问题发生的步骤和截图；不要发送账号密码。

常见问题

订阅没有生效

请先确认设备已登录购买时使用的 Apple 账户，然后在 Sayable 的订阅页面选择 “恢复购买”。如果仍未恢复，请附上订阅周期和大致购买时间联系我们。 请勿发送完整付款信息。

管理或取消订阅

打开 iPhone“设置”，点按你的 Apple 账户，再选择“订阅”管理 Sayable。 购买、续订、取消和退款均由 Apple 处理。

无法使用麦克风

请在“设置 → 隐私与安全性 → 麦克风”中允许 Sayable 使用麦克风。 Sayable 仅在你主动开始口语练习时录音。

账号与数据

你可以在 App 内导出学习数据、清除本地缓存或发起账号注销。 有关数据处理方式，请参阅《Sayable 隐私政策》。

Support (English)

For help with Sayable, email my@dengmengmian.com. Please include your device model, system version, steps to reproduce the issue, and screenshots when helpful. Never send your account password.

My subscription is not active

Confirm that the device is signed in to the Apple Account used for the purchase, then choose Restore Purchases on Sayable's subscription screen. If access is still missing, contact us with the subscription period and approximate purchase time. Do not send full payment details.

Manage or cancel a subscription

Open iPhone Settings, select your Apple Account, then choose Subscriptions to manage Sayable. Apple handles purchases, renewals, cancellations, and refunds.

Microphone access

In Settings → Privacy & Security → Microphone, allow Sayable to use the microphone. Sayable records only when you actively start a speaking exercise.

Account and data

You can export learning data, clear the local cache, or request account deletion inside the app. See the Sayable Privacy Policy for details.